Category - Industry Opinion

Thoughts and opinions from around the marketing industry.

Beautiful packaging makes a difference!

Fi’zi:k  :  Beautiful shoes, beautiful packaging.

 

We have been debating the role of packaging recently. As more products are bought through major on-line retailers how will a manufacturer brand’s packaging grab the attention when it arrives wrapped in an Amazon carton.

 

Well, fi’zi:k shoes have got it sussed.

 

I ordered a pair of these Italian-made cycling shoes from Wiggle, an on-line retailer that specialises in cycling kit. Usually the arrival of a wiggle-box is a cause for excitement; Wiggle is the brand that leads when I receive the package. Anything inside is secondary.

 

When I received this par of fi’zi:k shoes the Wiggle brand was forgotten in a moment.

 

As soon as you pull the fi’zi:k shoe box out it cries out for your attention. A beautifully printed matt black sleeve, embossed with the fi’zi:k logo and “life is a road” statement is wrapped snugly around the main shoe box. But this is no ordinary shoe box. Every face is printed with beautiful, evocative photography of roads and cycling that subtly use the colours of the Italian flag to underpin the provenance of the shoes.

The box itself unfolds to reveal the two shoes, each held in their own compartment and wrapped in tissue paper. Each shoe is then mounted on a branded board using its cleat-mounts; a lovely touch.

I haven’t used them yet, but I am already proud of my new cycling shoes. They look fantastic and their quality is totally underpinned by the beautiful packaging.

 

More brands need to take a leaf out of fi’zi:k’s book and incorporate their packaging design into the ‘unpacking experience’. The receiving of a product at home is the new moment of truth (as opposed to in-store) and the packaging has the opportunity to wow the consumer in their own home.

Click on the pictures below for a better look…

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Packaging after the digital revolution

I remember the days when I would gamefully connect to the internet through a modem that made a noise like my creaky knees and then take an hour doing my grocery shopping on Tesco Direct. I gave up in the end because the process was such a chore and what was delivered often didn’t match what I thought I’d ordered.

I remember saying that I would never buy clothes on the internet because I would want to try them on, feel the quality.

I remember going to Blockbusters to rent a video, Comet to buy a kettle and Jessops to get my films developed.

It’s taken some time, but internet shopping has finally taken off. It was internet shopping that held up the retail sales figures for Christmas 2012. The appearance of fibre optic cable, smart ‘phones and tablets has put everything so much more at our fingertips that the acceleration of remote shopping is only going to increase.

So what are the implications for a branded packaging design agency? What will packaging of the future look like?  Will there be a future for packaging design?

In the next few years we are going to face massive changes. But packaging will remain. The massive changes that we will see will present big opportunities for brands to use their packaging in new and interesting ways. Packaging will still need to protect the product but the on-shelf promotion job that it does currently will be more subtle. The shelf will no longer be the retailer’s shelf, but the consumer’s shelf in the cupboard, in the larder or in the bathroom cabinet. Packaging will not have to have a “front face”, it won’t necessarily have to have “shelf impact” and there will be more opportunity to build a conversation with individual consumers. Indeed, if the product is ordered on line by a named consumer what’s to stop the packaging using that name? Why not “Guy’s Marmite” or “Colin’s Dr Pepper”?

“Beyond the till” is an expression we use a lot to describe the importance of the role of packaging after the product has been bought. “Beyond the click” might be a more relevant expression in the next couple of years and it’s this area that is really very exciting.

The future of packaging? Bring it on!

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Comment from BOS:

Succeeding through the strength of branded packaging

Which part of a grocery brand’s marketing mix is the most effective?

 

Marketing Departments across the country are always debating this question. It’s one that gets a lot of column inches in the industry press and one that has had some interesting additions to the debate since the advent of social media.

 

However, sometimes there isn’t a fully-fledged Marketing Department to debate the issue in the first place. Many brands in the grocery aisles rely upon their wits to gain listings and to win loyalty from their consumers. Their wits and their branded packaging.

 

Your branded packaging is your brand’s real estate. It is where you get to communicate with your consumer at the point of purchase, at the point of storage and at the point of the product’s use (depending on the product this may be repeated usage; how many times do you get an opportunity to communicate with your consumer when you’re a breakfast cereal?).

 

We have recently worked with a number of clients who understand that investment in their branded packaging is critical in the building of a brand’s credibility, potential for listings and, fundamentally, a strong relationship with their consumer. Through having a strong understanding of the importance of branded packaging they’ve punched above their weight in their respective categories.

 

One of these clients is Annabel Karmel. We have launched ready meals, snacks, drinks and “fuss pots” (ready meals in pot format for fussy toddlers) for her in the last six months and Annabel has built listings through determination to get the product right and strong belief in the power of appropriate packaging design. Listings have come thick and fast and her customers (mums) and consumers (their children) both buy into the brand through the packaging. Fuss Pots in particular work hard to involve the toddlers through engaging graphics to entice in the first place, but then also through involving ‘things to do and make’ with the packaging after the product itself has been consumed. Annabel has also been extremely canny in her building of the brand beyond the packaging through social media and very personable marketing activity based around the creation of the monsters by her consumers

Very often we will be taken through a brief from a client that has one core objective; to increase impact on shelf. Of course that’s important on a busy fixture, but your brand lives on ‘beyond the till’ and MUST take advantage of that life cycle through its pack design. Consumers are looking for engagement. They want to be entertained and involved as well as informed.

The really good news is that you can engage and entertain your consumers without breaking the bank. A little extra investment in time, thought and creativity at the pack design level can work wonders.

 

When I worked on the client side, in big FMCG marketing departments, the glamorous bits were the TV advertising, the big PR campaigns and other stuff generally done by expensive agencies up in the West End of London. The packaging design tended to be the less interesting, less glamorous bit, consequently left to the more junior members of the marketing team. But actually it’s the pack design that has to stand up to the test of time. It’s the consistent bit of the brand that enables the consumer to trust the brand, that continues to deliver brand messages right through the product life cycle.

 

So if you’ve got a limited marketing budget don’t despair. For the cost of one 30 second spot in the middle of Coronation Street you could make a real difference to your long term bottom line by investing in some thought and creativity with your branded packaging design. No part of the marketing mix works in isolation, but some work more efficiently than others!

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Balance of power (part 2)

There’s been a lot of hand-wringing in the last few days about brands finding it difficult to compete with private label rivals. In particular the demise of the Huggies nappies brand which is being withdrawn from the UK and Covent Garden Soup, the brand that created the fresh packaged soup category, being delisted by Tesco a year after the retailer launched its own fresh soup brand.

 

Surprise surprise. My contribution to this blog in February this year (“Change in the balance of power?”) made the point that retailers are starting to get to the point where they hold most of the cards. Here is hard evidence of that development. Brands cannot produce fit-for-purpose products – even if they are the market leader like Covent Garden Soups – and rest on their laurels.  They have to build strong relationships with their consumers. Tesco’s venture brand, “New York Soup Co.” doesn’t have the sales of CGSC yet, but will Tesco customers stop buying fresh soup or will they just switch from Covent Garden to New York? I suspect the latter.

 

The nappies market is more complicated. It could be argued that soup is less emotive than caring for your baby. Mothers (particularly first time mothers) are very brand conscious and will tend to buy big brands for their little first-born. Retailer brands come into their own when the second child comes along and motherhood is no longer quite so scary. So the ultimate winner coming out of the Huggies demise is likely to be Pampers; mothers wishing to stick with a “proper” brand on the one hand and retailers having less of an opportunity to play one brand off against another strategically and commercially.

 

Little Angels is Asda’s baby brand. It is becoming a huge baby brand in its own right. It covers all areas of the baby market from nappies to feeding, from maternity to baby food. It is building loyalty and trust amongst Asda mothers and is very credible. It is a demonstration of the possibilities open to retailers. They have a ready-made route to market, they can take ownership of a whole aisle and they can work hard with their suppliers to up product quality to the extent that repeat purchase becomes a no-brainer. The significant difference between Little Angels and the Tesco ‘Venture Brands’ is that the Asda logo sits in pride of place on the front face, so it is clearly ASDA that is bringing you these great products. The customers’ trust is therefore built not just in Little Angels, but in Asda the brand as well, and (conversely) Asda’s above the line marketing activity trickles down to support Little Angels .

 

There is an argument that consumers will continue to demand the choice of big brands in store alongside the retailer brands. This was certainly the case in the early 90s when Sainsbury’s suffered by putting too much emphasis on Private Label at the expense of offering consumer choice. However, retailer Private Label has moved on leaps and bounds since then and Aldi have demonstrated that consumers are willing to forgo the big brands; retailers are more trusted to deliver fit-for-purpose products than they were in the past.

 

I have no doubt that the manufacturer brands will fight back. It has been reported that Covent Garden Soups are launching a £2m TV push, direct marketing and outdoor advertising campaign this autumn. Hopefully this will build demand and trust amongst consumers, and demand amongst retailers as well. But doesn’t that type of campaign all sound a bit “old hat”?

 

It has become clear that Retailers are trusted brands just like manufacturer brands. The latter will have to become much more pro-active and creative in all elements of their marketing mix if they are to continue to retain a place in the consumers’ hearts.

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Don’t boot up yet!

Reading the Drum today, in which I saw street art created by “Bread Creative” along a brick wall in Hackney Wick leading to the Olympic Park, it reminded me of walls that I saw when I was in Belize recently.

Belize is a superb country, where most branding is still in its infancy. Shop fronts and street advertising tend to be hand painted, which gives you a brilliant feel for the business being advertised; possibly much more so than an anonymous piece of computer-generated graphic. Brand personality is a phrase used over and over, and what better way to convey personality than through a piece of hand-painted advertising?

The equivalent in our business is to make sure that our designers NEVER start a piece of work by booting up their computer. Initial thinking and creative conceptual thought is done with a sketch-pad. One of my absolute bug-bears is fonts that try to look like a hand-written script; it is very rare that they come anywhere close, mostly striking me as a lazy compromise. Sometimes (it pains me to admit) they can be useful if you wish to create a “friendlier” approach with secondary messages around the pack, but wherever possible we will hand-draw (or should that be ‘hand write’) body copy as well as the brand if that is what is required. Indeed we’ve just done that for a range of Spanish Cheeses (watch this space!).

We’ll never return to the days when most businesses hand-paint their signs (and packaging clearly needs to be printed so it’s a slightly different kettle of fish), but nonetheless we must never lose sight of the importance of original creativity – even if it’s finally crafted on a computer screen.

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Look into my eyes… (click here to see all images)

Colin (Creative Director) discusses the importance of design in car lights:

One of the upshots of years of driving around the country to see clients is an understanding of the importance of car tail-light and headlight design in the representation of their brand. All brands rely on shapes and colours to make themselves recognizable, but with cars the facial features – especially the eyes – are the key element of instant recognition.

The recent development of light technology, LED and halogen, has created a new opportunity for car manufacturers and their designers to exploit with brand expression on their products.

From surprise to outright anger.

A combination of light density and sculptural punctuation using a mix of LED, tungsten and halogen light sources has presented an Aladdin’s cave of options for the ambitious car designer. Put this with a labyrinth of multi faceted reflector and fluid lens shapes and there is probably the best opportunity in the last 30 years for car brands to create a very visible point of difference for their products and brands-especially the latter.

All great car manufacturers think far ahead and strategically when planning their brands and how they will evolve. This is obviously necessary from a manufacturing cost point of view but as importantly how the defined values of the brand and its products will be expressed visually and endorse this promise to the customer.

The external appearance of a range of car products, plus the tactile qualities of the cockpit experience are as important now as the reliability and performance;

in fact, trouble free running is taken for granted. The aesthetic and tactile relationship (conscious and sub conscious) with the product is more influential on endorsing choice and affirmation of purchase.

All these elements (genes) of the product are the expression of the manufacturer’s philosophy and should be evidence of the brand DNA. Competitive forces and a degree of natural selection keep the brands moving forward in development but they need the DNA values to sense check the particular direction of evolution.

So with the convergent homologous shapes of present mass-market cars the front and rear light clusters present an exciting prospect for brand expression.

Once upon a time, when driving at night you could tell which make of car was behind you and in front, by the relatively simple block shapes of the lenses.

Large acreage of toughened glass up front and mosaic slabs of red and orange on the back – somehow you could probably guess the make, if interested enough.

And during daylight the clusters would slumber until dusk, save for the odd wink from an indicator.

Nowadays there is extrovert bling displayed on the noses and tails on even quite sober northern European brands. Light clusters are becoming the ‘dandy’, the overt ‘you will look at me’ gaudy attire, with their harsh LED strings of costume jewellery known as running lights and different hues of main beam depending on the type of ‘rare gas’ contents, housed in a complicated honeycomb of reflectors.

It used to be the work of the glass lens to help focus the light to a useful beam- this function is almost redundant as the internal multiple reflectors take care of this; the lens has become a shop window to bejeweled composite eyes that stare out and express the car’s character. The rear clusters do the same, housed in unique shapes they are small intense wonderlands of red light with a personal and unique expression.

The use of high impact plastics for the lenses means the lights can take on any shape, both front and back lights can work with the body shape to amplify the character of the car and hence the brand. The metal of the bonnet can be shaped to form a frown over the lights to make the car look purposeful and angry or wide eyed and friendly.

Lights are now bright even when they are not on and the visibility of the silver and red reflectors has replaced the lack of other body brightwork that punctuated the shape of cars up until the mid 1980’s.

In the late eighties, rather than just fiddling with the shape of the headlamp glass and reflector to improve lamp performance of now common halogen mainbeams,

BMW introduced a new concept in headlamps; they introduced a lens in front of the bulb. This was a visible, technological advancement and also a cosmetic leap forward. The headlamp became more eye-like with a glass pupil.

We sit in traffic and stare at these small intense illuminations that have a mesmerizing depth through sculpture of internal silvered reflectors, totally different from the flat light box clusters of the 1970s and 80s.

They have a flair and expression from looking like psychadelic crustacea to red eyes with flairing red LED eyebrows.

The headlights are framed with bright white LED eyebrows and ‘running lights; I think it was Volvo who first introduced 24 hour headlamps. Now many cars have lights that stay on when you are ‘running’. They have become elements of brand distinction just as the shape of the car has homogenized more and more within product groups – saloon, 4×4, hatchback, mini – as demands of aerodynamics create a common denominator shape.

In the last fifty years lights on cars have become more than bling, more than price point accessorizing, more than a way to see the road ahead. They have become the key way to express the brand personality of a car, with distinct facial expressions and recognizable moods. Those of us who design branding for a living can thank the car industry for providing inspiration even when we’re stuck in a traffic jam.

 

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Do we have to have a heart?

Please click on the title for more images…

The news of the latest re-design for Yeo Valley Yoghurt (or Yeogurt as it is now known) has prompted me to question the relevance of (and potential ownership of) the heart device.

Brands will very often take ownership of a strong shape as part of their branding. In most instances that shape will reflect the essence of that brand or some feature of the brand that makes it stand out from the crowd. Sometimes the shape used by a brand is simply used to help it to get shelf impact.

So what do we think of the use of a heart? In some instances it makes sense and it communicates something that is fundamental to the brand. I would put the Cow & Gate pair of hearts into this category (the two hearts representing the two way sharing of love between a mother and her baby).

Equally if the central tenet of a brand is that it is good for your heart (such as Benecol) then the use of a heart device is understandable.

However, as an experiment we did a little exercise this morning at BOS: whereby everyone was challenged to find brands that used a heart as a main part of their logo. A couple of hours later we had come up with a grand total of FORTY SEVEN brands. What’s more, anything that would obviously include a heart, such as the British Heart Foundation, Love Hearts and Heart FM, were discounted, so I’m sure we could easily have got to 50 and beyond.

What does this show? Is there something that is driving this?

Perhaps brands are desperate for us to love them, so they use the shorthand for love to lure us in. Maybe the heart shape is inherently attractive and works as a handy holding device on the front of packaging. Or maybe the branding industry is running out of ideas (I can’t believe that’s the answer!).

There are plenty of good reasons for using a heart device in branding, but I also believe there are quite a lot of reasons (at least 48) why it would be a good idea to come up with a new way of communicating love, care, the love or care with which a product is made, the love that surrounds the head office of a brand or the kitchens of the consumers that use it.

 

The full list of our findings is as follows:

 

Walls Ice Cream, Cow and Gate, Lyons cakes, Whitworths dried fruit, Linda McCartney ready meals, Paxo stuffing, Hartleys Jam, Butterkist popcorn, Dairy Farmers of Great Britain, Pampers nappies, Benecol spread, Flora spread, Comfort fabric conditioner, Love Tub desserts, Habitat, Daylesford Organic, Kingsmill “love to toast”, Frumoo dairy, Kelkin (snacking), Together drinks, Virgin London Marathon, Nestlé confectionery, Per Una, ‘one’ from Ocado, Liverpool Victoria insurance, Jammie Dodgers, Mrs Crimbles bakery products, Hale and Hearty snacks, Love (fruit bars), Halo tampons (Tesco), Lipsy clothing, My Little Pony, Kiss FM (Heart FM as well, but you can understand the heart on that one!), TY (Beanie babies),Oatibix, Zip firelighters, Fairy laundry products, Terrence Higgins Trust, Nando’s chicken restaurants, Munchkin (baby accessories), Noodle Nation, Hipp Organic, SMA baby milk, Muller Fruit Corner, Muller Light, Cadburys Milk Tray, Eurovision song contest, Yeo Valley

 

 

 

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A change in the balance of power?

There was a recent survey carried out by Havas Media. It asked consumers to name the brands that were meaningful to them, those that had a positive impact on their quality of life. The Meaningful Brands Index aimed to “connect quality of life and wellbeing to brands” measuring the perceived impact of brands on personal wellbeing such as fitness, health, self esteem, happiness, values, intelligence and satisfaction as well as collective wellbeing such as how brands help improve communities, societies and the environment.

 

Havas did the research worldwide across a number of different markets and, according to Marketing Week magazine, UK consumers are not as attached to brands as we in the branding industry might hope and expect. Consumers in the UK wouldn’t care if 91% of brands ceased to exist.

The really interesting statistic from the research is that four of the top five brands that consumers in the UK see as having a positive effect on their quality of life are retailers; Marks & Spencer, Sainsbury’s, Tesco, and Asda. This is not the case around the world, where the top ten tends to be dominated by service industry and product brands such as Google, Microsoft and Nestlé.

 

So what’s going on? We are a nation of shopkeepers in the UK, and retailers are generally well trusted and respected. The retail market in the UK (specifically in grocery) is very well developed and more advanced than in many other countries. With the exception of Switzerland no other country comes close in the percentage of grocery sales that are private label brands (nearly 50%).

 

So what happened to FMCG? When I left my Business Studies degree course and entered the world of Marketing, FMCG was the holy grail. Marketing positions within FMCG were snapped up by the brightest and the best, they paid more and reputedly had the best prospects. 25 years later is that still the case?

Manufacturer FMCG brands are still respected within the industry, and some have indisputably loyal consumer followings, but the Havas research shows that the consumers don’t really care that much. But they do care about where they buy their groceries. The relationship between retailers and their manufacturing cousins has been changing recently, with the balance of power very much favouring the retailers. They are able to make stringent demands on the brands with regard product make-up, packaging, marketing support and, of course, price. Add these research results to the mix and the retailers have a right to feel like they’re the top dogs.

 

Furthermore, the retailers have now started launching strong brands of their own. Private label ranges have had their own descriptive (and sometimes more abstract) names for a while, but recently they have moved on from being range descriptors to brands in their own right; who could argue that Asda Great Stuff (pictured) isn’t a brand? Tesco have recently taken it one step further with their new “Venture” brands (such as choka-blok ice cream) that don’t carry the Tesco parent brand on the selling face of their packaging and that Tesco also hope to sell through other retailers in non-competing markets. If they put their money where their mouth is and support their venture brands like proper brands then the traditional manufacturers are at a distinct disadvantage. The Venture Brands have a ready-made route to market, a supportive retailer backing them. And the consumer won’t spot the difference.

 

The world of brands is ever-changing. Retailers are brands in their own right. Retailers are also more adept at change than traditional manufacturers. Those manufacturers will have to work closely with them, treating them as a partner rather than a necessary evil if they want to make the most of this new landscape. If it’s the retailers that are ‘meaningful’ to consumers and have a positive impact on their quality of life, then that’s who FMCG brands have to nuzzle up to in order to succeed.

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Great Stuff acting like a real brand